Intake in Irys One
Intake FAQ
What happens to mail that is not a legal request?
It arrives, it gets read, and it sits on the register as an item until someone dismisses it. Dismissing takes one click. The item comes off the register and never becomes a matter, but it stays on the record under Done and dismissed, so there is a trail showing it came in and was closed out. If it turns out to matter after all, Reopen puts it back on the register.
Irys deliberately does not become the filter in front of your inbox. You already have two controls that work better than one we could build. The first is the mailbox itself: its spam rules, its subject rules, and whatever your administrator configures mean Irys only ever sees what you chose to send it. The second is dismissal, which is one click and clears the register straight away.
That boundary is the point. We give you the tools to filter and do not take on the job of being your filter, which would mean coming back to us every time your rules needed to change.
Who can see what arrived?
An intake mailbox is scoped to a workspace, so the items it brings in belong to that workspace and are visible to the people who have access to it. Documents from an item are kept in the Library, filed under Intake by the month they arrived, and follow the same access as anything else there.
Within a workspace, an item is not private to whoever happens to see it first. Items arrive with nobody on them, the register says so, and anyone can pick one up. Assignment is a property of the row, not a lock on it.
Teams that need intake separated, by practice area for example, use a separate workspace for each, each with its own mailbox.
What if Irys reads something wrong?
It can, and Intake is built on the assumption that it will. A reading is a starting point for the person who has to decide, not a finding. The design is about making a wrong reading easy to spot and easy to correct.
Every fact is one click from its source. Click the citation and you land on the stored page and the quote it came from, so checking a reading takes seconds rather than a search through the file. Irys does not put a fact on the register that it could not trace back to words in a document, so there is no low-trust state to interpret, and an empty field means not found rather than not there.
Anything Irys is not confident about is sent for a look instead of being filed, and anything it cannot recognise says so plainly and offers you its two closest guesses as one-click answers.
In Reviews you can correct a cell directly. Your value replaces the answer, what Irys found is kept underneath with its citation, and the cell is marked as changed by you so it is never mistaken for an extracted reading.
None of that removes the need to read the source before you rely on it. Open the document.
Does Irys reply to anyone by itself?
No. Nothing leaves unless a person sends it.
Sending an item to Sign creates the package in Requested, with the documents labelled and the signers filled in, and it sits there until a person sends it. Referring an item to outside counsel does send an email, but only when you click Send: you enter the firm's address, one line of scope, and how many days their access lasts, and the item's history then records who it went to and what you asked for. Nothing is forwarded, acknowledged or auto-replied to on arrival.
Does anything become a matter automatically?
No. Nothing becomes a matter without a person deciding. Making an item a matter is one of the five ways out, and it is taken by a human.
Processes do carry a setting for what should happen next, and a person deciding is the default for every one of them.
What happens to an item once it becomes a matter?
The item carries across: its documents and the facts already pulled from it go into the matter, so nothing is re-entered and nothing is read again.
The item itself stays on the register with its status set to handed off. The row says where it went and links to it, so the register stays an honest record of what arrived and where it ended up rather than emptying out as work moves on.
The item map redraws in place at that moment. The things from the item stay exactly where they were, the rest of the matter fades in pale around them, and a line records that the item's facts went in first, with a link through to the matter's own map.
Why is the register separate from Matters?
Because an item exists before a matter and may never need one. Most of what reaches a legal team is a question, a notice or a request that gets answered and closed. Holding that on its own layer is what keeps the register complete and keeps Matters clean.