The AI platform for legal work
Help and guides
Help lives in one panel inside the product. It answers questions in steps, shows you the walkthrough for the screen you are on, and takes your bug reports and ideas to the team.
Opening Help
There are three ways in, and all three open Help on the page you are already on, so you do not lose your place.
| How | Where |
|---|---|
| Click the ? | At the bottom of the left rail, under Settings. With the sidebar open it reads Help & Support. |
| Press ⌘ / | From anywhere in the product. |
| Click Need Help? | Bottom right of the screen. |
The panel has three tabs: Ask, Learn and Report.
Ask
Ask answers questions about using Irys, in steps, and takes you to the right page.
Ask the question
Pick one of the common questions, or type your own in the box at the bottom and press Enter.
Read the steps
The answer comes back as numbered steps, naming the buttons you will click rather than describing them.
Go to the page
Take me there opens the page the answer is about. Sources links to the help article the answer came from.
You can Copy an answer, rate it with the thumbs, or tap one of the follow-up questions to keep going.
Picking up an earlier question
Your recent questions sit at the top of the Ask tab. Click one to reopen it. See all lists every conversation, and All Conversations at the top of an answer takes you back to the list.
Learn
Learn holds short videos and click-through demos, matched to where you are.
For this page shows the walkthrough for the screen you are on. On Workbench, for example, it offers an interactive demo and a three-minute video. Under it sit the popular guides.
Guides open in a new browser tab, so your work stays where it is. If a guide does not open, check that your browser allowed the pop-up.
Browsing and searching every guide
Browse all guides, at the bottom of the Learn tab, opens the Guides page. Every guide card shows its title, its run time and the areas it covers.
The page has a search box and a row of filters by area, covering the parts of the product from Workbench and Matters through to Settings, Organization and Partners. Type a word and the list narrows as you type. Hover a card for a preview, click it to watch.
Report
Reports go straight to the product and support teams.
Something is wrong
Open the Report tab
Choose Something's wrong.
Say what happened
Describe what you were doing and what went wrong. Plain words are perfect.
Add context, if it helps
Add a screenshot, or switch on Include this page & chat.
Send
Click Send. Someone will reach out.
Include this page & chat sends the page you are on and the conversation you are in along with your report, so the team sees exactly what you saw. Leave it off if the conversation contains something you would rather not send.
I have an idea
On the same tab, choose I have an idea and tell the team what Irys should do, or do better, then send it.
What you have already sent
Sent, at the top of the Report tab, lists every report and idea you have sent.
Reaching a person
Every Help tab ends with the support address, support@iqidis.ai.
Your policies are in the account menu: click the circle with your initials at the bottom left, then Policies. Security and privacy, the privacy and data policy, terms of service, acceptable use, the disclaimer, the cookie policy and the list of service providers and subprocessors are all there.
Looking for a written reference instead of a video or a tour? The Irys One Docs cover every tool, plan and policy in writing. The two are complementary: guides for hands-on walkthroughs, docs for searchable reference.